FLS MOBILE FLOW EDITION

FLS MOBILE FLOW EDITION: Streamline Field Service with Real-Time Scheduling

Revolutionize your field service operations with FLS MOBILE FLOW EDITION, a mobile solution designed to empower your employees and enhance customer satisfaction. This app leverages the power of digitization to simplify processes and eliminate unnecessary paperwork.

Experience seamless, paperless call management and increased efficiency across the board. Your field service team can focus on what truly matters: delivering exceptional customer experiences.

Key features include:

• Real-time tracking and communication: Keep customers informed with text message updates on technician arrival and live route tracking, minimizing wait times. Dynamic route scheduling integrates same-day and ad-hoc requests effortlessly.

• BPMN workflow integration: Easily integrate your existing or planned BPMN-standard processes into the app for a user-friendly and customized field service experience. The app adapts to the specific needs of each service case.

• Comprehensive data management: Access all necessary deployment data (customer, object, and material data) on the technician's device, supporting offline, online, and hybrid scenarios.

• Enhanced collaboration: Utilize GIS mapping (e.g., Google Maps), share links with partners, and leverage the staff radar to locate nearby colleagues for assistance. Push notifications enable immediate communication in emergencies.

• Automated customer notifications: Automatically inform customers of estimated arrival times (ETA) via text or email, and provide live route tracking options.

• Data capture and reporting: Record call and feedback data, checklists, reports, and updated master data. Capture signatures digitally for audit trails.

• Real-time file sharing: Share photos and documents in common formats (Word, Excel, PDF) directly within the app and to your ERP/CRM system. Generate customizable customer and call reports.

• Mobile time and materials management: Track activity and absence, manage materials, and handle van stocktaking directly within the app, including serialized materials and material movement tracking. Generate purchase or restock requests.

Version 7010.1090.80694 (October 25, 2024): This update includes minor bug fixes and performance improvements. Update to the latest version for optimal performance.

For inquiries, contact us at +49 431 239 710 or [email protected].